Revenue Cycle/HIM Internship - Summer 2024

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mary Free Bed stands apart from other organizations by the unique combination of:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that his/her co-workers can be trusted to make the right decision for our family, patients, staff and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Mission Statement

Restoring hope and freedom through rehabilitation.

Summary:

Provides technical and/or administrative support to the Revenue Cycle Team on daily tasks and projects, which will give the intern gainful experience in the Business, Financial, and Health Communication fields.

Internship Type: This is an unpaid internship with variable hours and a variety of learning opportunities.

Essential Intern functions: The Revenue Cycle internship will be tailored to match the intern’s skills and assist in developing new skills in the Health Administration field.  A sampling of job assignments and projects that could be utilized are listed below. The intern may work in all of these areas or just a few.

• Exposure to and shadowing of all Revenue Cycle departments (Outpatient Access, Health Information Management (HIM), Billing)
• Assist with departmental projects and functions
• Monitor Revenue Cycle department reports and metrics
• Assist with performance and staffing projects
• Standardization of department materials (patient paperwork, forms, standard operating procedures, other)
• Scanning and filing of PHI (Personal Health Information)
• Logging ROI (Release of Information) requests
• Shadow outpatient coding processes
• Track deficiencies within inpatient charts
• Merge duplicate charts
• Assist with Accounts Receivable reports: note and review accounts

Customer Service Responsibilities:

Demonstrates excellent customer service behaviors consistent with organizational and departmental standards.  Consistently promotes teamwork and direct communication with co-workers.  Deals discretely and sensitively with confidential information. 

Diversity and Inclusion:

Mary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect.

Essential Intern Qualifications (Knowledge, Education, and Training Requirements):

• Completed course work in Business, Health Admin or related field.. Student should be a junior or senior level student at an accredited four-year college or university.
• Proficiency with Microsoft Office, including Word, Excel and Outlook. 
• Proven ability to create graphs, forms and databases and summarize results.
• Competent language, spelling, and grammar skills with the ability to proof business documents.
• The ability to demonstrate initiative and responsibility, perform multiple tasks, attend to detail, meet deadlines, adapt quickly to changes, and respond well to feedback.
• Good interpersonal and telephone skills.
• Physical Demands:
  • Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time)
  • Able to lift, carry, push, pull, up to 10 pounds occasionally
  • Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing.
  • Able to use keyboard frequently (1/3 to 2/3 of the time)

Reporting Relationship:

Revenue Cycle Performance & Staffing Lead

Work Schedule

20-40 hours per week for a 12 week period. Actual hours and duration of internship will be determined at the time of position being awarded.

This is an unpaid internship.  The internship focus is on providing education and on-the-job training, and not actual employment. This training is considered a benefit for the intern, not Mary Free Bed Rehabilitation Hospital.  The intern position is not a replacement for regular staff and the intern should not expect to be entitled to a job once training is complete. A monthly stipend may be offered and is intended to cover basic needs, such as lodging, meals and transportation. 

• This internship will promote learning for specific learning goals related to managing risk in health care administration as noted in intern essential functions above.
• All Interns are supervised.
• Interns are required to work a certain number of hours, but intern supervisor will work with each intern to be sure the hours do not conflict with academic participation in classes.
• Each Intern will receive a formal evaluation midway and at end of internship time period in relation to each interns specific learning goals.
• Mary Free Bed may work with each intern’s academic institution to determine academic credit that can be earned, but that is not a requirement. Mary Free Bed Rehabilitation Hospital reserves the right determine that requirements for complying with academic requirements for internship credit are beyond what the supervisor or department can reasonably provide.
• All interns are expected to follow all policies and procedures of Mary Free Bed Rehabilitation Hospital. Failure to follow Mary Free Bed Rehabilitation Hospital policies and procedures can lead to disciplinary action up to and including termination of the internship.  If an intern is terminated the stipend may be reduced by proration to the date of termination.

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristics.